What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To quickly process your transactions
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use ‘cookies’?
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.It won’t affect the user’s experience that make your site experience more efficient and may not function properly.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. We use Google AdSense Advertising on our website.
We have implemented the following:
- Demographics and Interests Reporting
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
California Online Privacy Protection Act
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Can change your personal information:
- By emailing us
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It’s also important to note that we do not allow third-party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
- Within 7 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
- Process orders and to send information and updates pertaining to orders.
- Send you additional information related to your product and/or service
To be in accordance with CANSPAM, we agree to the following:
- Not use false or misleading subjects or email addresses.
- Identify the message as an advertisement in some reasonable way.
- Include the physical address of our business or site headquarters.
- Monitor third-party email marketing services for compliance, if one is used.
- Honor opt-out/unsubscribe requests quickly.
- Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at
Follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.
PRIVACY AND COOKIES
OnKohChang.com provides online travel services through its own websites and mobile apps and through other online platforms such as partners’ websites and social media.
What kind of personal information does OnKohChang.com use?
When you make an order, you will be asked for your name, address, telephone number, email address, payment details and other preferences.
To make it easier to manage your orders, you can open the user account. This allows you to save your personal settings, review previous orders and change your personal information.
When you visit our website, even if you don’t make an order, we may collect certain information, like your IP address or browser type, and information about your computer’s operating system, application version, language settings and pages that have been shown to you. If you are using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics and location details. We might also calculate and process data related to the type of APPS installed on a mobile device, such as the name of the APP, the description of the APP and the category it belongs to. If enabled in the application settings, we may collect and process the geolocation data when you are using our services, the geolocation may be obtained from the access information such as your IP address or during the transportation with the GPS tracking system in the vehicles. None of this information alone will be able to tell us who you are, but it can still be considered as personal information.
We may also receive information about you when you use certain social media services.
Why does OnKohChang.com collect, use and share your personal information?
1. Orders: First and foremost, we use your personal information to complete and administer your online order and forward your order details to the respective OnKohChang.com Platform Member.
2. Customer service: We provide international customer service 24/7 by our local office. Sharing your details within the OnKohChang.com Group allows for a quick response when you need us – including helping you find an appropriate transfer and answer any questions you might have about your order.
3. User account administration: We offer the user account facility on our website. We use the information you give us to administer this, allowing us to manage your orders, inform you of special offers, make it easier for you to manage your future orders and your personal settings, and to review your previous searches.
4. Customer reviews: We may use your contact information to invite you to write a customer review of the carriage with the purpose of improving our services and supervising the OnKohChang.com Platform Members.
5. Marketing activities: We may also use your information for marketing activities, as permitted by law. For example:
When you make an order with OnKohChang.com or if you set up the user account, we may use your contact information to send you news about similar related products and services. We also send our customers regular newsletters by email.
You can opt-out or unsubscribe from marketing communication at any time.
Based on the information you share with us, individualized offers may be shown to you on our website, in mobile apps or on third-party websites, including social media sites.
When we believe that a particular offer may be of interest to you, we may decide to make contact with you by phone.
We sometimes ask our customers to take part in market research. Any additional personal details that you give us as part of the market research will only be used with your consent.
6. Other communications: There may be other times when we get in touch by email, by post, by phone or by texting you, depending on the contact information you share with us. There could be a number of reasons for this:
We may need to respond to and handle requests you have made.
If you have not finalized an order online, we may email you a reminder to continue with your order. We believe that this additional service is useful to you because it allows you to carry on with an order without having to search for the carriage again or fill in all order details from scratch.
When you use our services, we may send you a questionnaire or invite you to provide a review of your experience with OnKohChang.com.
We may also send you other material related to your order, such as how to contact OnKohChang.com if you need assistance while you are traveling, or a summary of previous orders you made using OnKohChang.com.
7. Fraud detection and prevention: We may use personal information for the detection and prevention of fraud and other illegal or unwanted activities.
8. Improving our services: Finally, we use personal information for analytical purposes, to improve our services, enhance the user experience, and improve the functionality and quality of our carriage services.
How does OnKohChang.com use social media?
We use social media to promote our partners’ offers and to promote, improve and facilitate our own services. For example, we integrated social media plugins into the OnKohChang.com website. Therefore, when you click on one of the buttons and register with your social media account, information is shared with your social media provider, and possibly presented on your social media profile to be shared with others in your network.
In addition to implementing these buttons, OnKohChang.com uses social media by maintaining accounts on several social media sites and by offering social apps. These social media services may allow you to share information with OnKohChang.com. When you register with a social media app, you will be told which information will be shared with OnKohChang.com. The information you choose to share with us may include the basic information that is already available in your social media profile, email address, status updates and your friends list. This information is necessary to create a unique user experience either in the app itself or on our website. It facilitates things like personalizing our website to suit your needs, connecting you with your friends at travel destinations and analyzing and enhancing our connected travel-related services.
We may also enable you to sign in to OnKohChang.com services with your social media accounts. Your social media provider will be able to tell you more about how they use and process your data in such cases.
How does OnKohChang.com share your data with third parties?
In certain circumstances, we may share your personal data with third parties.
The services you order: In order to complete your order, we need to transfer relevant order details to the franchisee – carrier. This may include information like your name, contact and payment details and any preferences you specified when making an order.
Other companies within the OnKohChang.com corporate family: In order to support you during the order process and throughout your journey, your details may be shared with subsidiaries of the OnKohChang.comcorporate family.
To find out more about the OnKohChang.com corporate family, visit the tab “About”.
Third-party service providers: We may use third-party service providers to process your personal data on our behalf for the purposes specified above. For example, we may use service providers to send an order information on our behalf for the service you just ordered, or we may instruct third parties to contact you. When a situation requires it, we may also work with third-party payment service providers to facilitate payment or payment guarantees. We also work with third-party advertising networks to market our services on other platforms, or involve third-party providers for analytical purposes. These third parties involved in any of these cases will be bound by confidentiality agreements and will not be allowed to use your personal data for any purposes other than those specified above.
Our business partners: We work with partner websites around the world to distribute the services listed on our website and in our mobile apps. When you make an order on one of these business partners’ websites, certain personal information that you give them may be shared with us. Similarly, we may share information with this business partner, for example, as part of the administration of your user account, in order to manage your order, so that they can address queries related to your order and for marketing purposes. In this context, your information is governed by the privacy policies of these business partners.
Competent authorities: We may share your personal information with governmental or investigative authorities if we are required by law (or any regulation having the force of law) to do so. Such requirements include court orders, subpoenas and orders arising from legal processes and criminal investigations. We may also disclose your personal data if it is strictly necessary for the prevention, detection or prosecution of criminal acts.
How does OnKohChang.com use customer reviews?
After your order, you may be invited to submit a customer review. By completing a customer review, you agree that it can be displayed together with your name, surname, domicile, age. Comments may be published on the relevant property information page on our websites, in our mobile apps, in our social media accounts, or on the website of the relevant property or on our business partner’s website.
What is a cookie?
A cookie is a small piece of data that a website places on your computer, and are sent back to the website whenever you visit another document on the same website. They are used mainly to identify each user from thousands of others who might be using the website at the same time, and are essentially a computer’s equivalent of recognizing a face.
Some cookies are deleted the moment you close your browser. These are called session cookies because they last only so long as the session does, and are not preserved beyond that. Such cookies typically store only an identification code readable only by the website that set them, and are used, for example, to know which of the currently open shopping carts is yours.
Others have an expiration date, and might be used to remember that you have already logged in on a website, or store some preferences, such as language.
Each website can only access cookies that it itself has saved, and not any other website’s data.
|Cookie name||Life time||Used for|
|_gs_m||session||This cookie identifies you from all other users who are visiting the website at the same time you are. It allows us to remember your activities and entered data as you move from one page to the next. The code stored here is randomly generated and doesn’t contain any meaningful information.|
|_gsf_user||3 years||If you have logged in, this cookie contains a code which will allow the website to recognize you at the next visit, so you won’t have to log in again. This code will be meaningful only to the OnKohChang.com website and does not store any personal information.|
|_gsf_cookies||20 years||This cookie stores the choice about the storage of inessential and commercial cookies.|
|_gsf_ga||20 years||This cookie stores the choice about the use of analytical services.|
|_gsf_aff_alias||21 days||If you have visited the site through an affiliate link, the reference of the affiliate will be saved in this cookie, so that any order you make will be properly attributed.|
|_gsf_ret_usr||5 years||This cookie stores information that you have made a purchase.|
We use Google Analytics for statistical reports which help us to continually improve experience and our services.
Cookies saved by Google Analytics:
|Cookie name||Life time||Used for|
|_ga||2 years||This cookie contains a uniquely generated code and is used to distinguish users from each other.|
|_gat||10 minutes||Used to throttle request rate.|
|__utmx||18 months||Used to determine a user’s inclusion in an experiment.|
|__utmxx||18 months||Used to determine the expiry of experiments a user has been included in.|
More about cookies on Google’s websites: https://www.google.com/policies/technologies/cookies/
We include a Facebook web beacon for the purposes of advertising. Facebook’s web beacon uses “fr” cookie to uniquely identify the user and browser, and is saved for 90 days. We also use Facebook Login for faster and easier purchase experience.
More about Facebook cookies: https://www.facebook.com/policies/cookies/
Web pages have no memory. If you are surfing from page to page within a website, you will not be recognized as the same user across pages. Cookies enable your browser to be recognized by the website. So cookies are mainly used to remember the choices you have made – choices such as the language you prefer and the currency you use. They will also make sure you are recognized when you return to a website.
Do all cookies do the same thing?
No, there are different types of cookies and different ways of using them. Cookies can be categorized according to their function, their lifespan and according to who places them on a website.
We try to give our visitors an advanced and user-friendly website that adapts automatically to their needs and wishes. To achieve this, our website uses the following types of cookies: technical, functional, analytical, and commercial cookies.
Does OnKohChang.com use third-party cookies?
Yes, OnKohChang.com uses the services of trusted and recognized online advertising and marketing companies. OnKohChang.com may also use third-party providers for analytical purposes. To enable their services, these companies need to place cookies.
The providers we use are committed to building consumer awareness and establishing responsible business and data management practices and standards.
Does OnKohChang.com use web beacons?
In addition to using cookies, OnKohChang.com sometimes uses web beacons. A web beacon is a tiny graphic image of just one pixel that is delivered to your computer either as part of a web page request or in an HTML email message. Either directly or through service providers, we use these pixels as part of our online advertisements either on our website or on third-party websites to learn whether a user who is being shown an online advertisement also makes an order.
How long do OnKohChang.com cookies stay active?
The cookies we use have varying lifespans. The maximum lifespan we set on some is twenty years from your last visit to our website.
You can erase all cookies from your browser any time you want.
How can you manage your cookie preferences?
In your browser settings in, for example, Internet Explorer, Safari, Firefox or Chrome, you can set which cookies to accept and which to reject. Where you find these settings depends on which browser you use. Use the “Help” function in your browser to locate the settings you need.
• Internet Explorer (https://support.microsoft.com/help/17442)
• Edge (https://privacy.microsoft.com/en-GB/windows-10-microsoft-edge-and-privacy)
• Google Chrome (https://support.google.com/chrome/answer/95647)
• Mozilla Firefox (https://support.mozilla.org/en-US/products/firefox/protect-your-privacy/cookies)
• Safari (https://support.apple.com/kb/PH19214)
• Opera (http://www.opera.com/help/tutorials/security/cookies/)
Some services also provide an option to opt out:
• Google Analytics (https://tools.google.com/dlpage/gaoptout)
• DoubleClick (https://www.google.com/policies/technologies/ads/)
If you choose not to accept certain cookies, you may not be able to use some functions on our website. If you opt out of personalized advertising, you will still be subjected to adds, however they will not be customized according to your preferences and browsing habits.
What security procedures does OnKohChang.com put in place to safeguard your personal data?
In accordance with European data protection laws, we observe reasonable procedures to prevent unauthorized access and the misuse of personal data.
We use appropriate systems and procedures to protect and safeguard the personal data you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorized personnel are permitted to access personal data in the course of their work.
Your credit card details – when they are needed as part of an order process – are not stored in the OnKohChang.com system except when you specifically agree.
The services offered by OnKohChang.com are not directed at children under the age of 18. The use of any of our services is only allowed with the valid consent of a parent or a legal guardian.
How can you control the personal data you have given to OnKohChang.com?
You always have the right to review the personal data we keep about you. You can request an overview of your personal data by emailing us at firstname.lastname@example.org. Please write “Request for personal data” in the subject line of your email and include a copy of your identity card to help us prevent unauthorized individuals from accessing your personal data.
If you have the user account, you can update your personal data by yourself.
You can also ask us to remove your personal data from our customer database by sending us an email to email@example.com with “Request for removal of personal information” in the subject line.
Your comments on the processing of personal data on the OnKohChang.com website and apps?
OnKohChang.com controls the processing of personal information on its websites and in its mobile apps. If you have any suggestions or comments about this privacy notice, please send an email to firstname.lastname@example.org.
OnKohChang.com and its subsidiaries undertake to protect your privacy, act in accordance with law and to do everything in their power to secure the data you provided. The provided personal data will only be used by OnKohChang.com for the purpose and in ways as stated above. OnKohChang.com has no intention to send you any messages or notices of improper subject matter.
The OnKohChang.com web page includes links to web pages of other organizations, companies or persons. OnKohChang.com takes no responsibility for the privacy policies and substance of these web pages. The links are meant only as a helpful tool for the customer, who might be interested in the functioning of OnKohChang.com.
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